Shipping policy

SHIPPING POLICY

Last updated: August 3, 2026

ABOUT OUR FULFILLMENT

INKTLE is an online retail store operated by INKTLE LLC, with its registered business address in Mill Creek, Washington, United States.

 Orders delivered within the United States are made to order and fulfilled
 through third-party production and fulfillment partners located within the
 United States.

SHIPPING DESTINATIONS

We currently ship orders only to addresses within the United States.

ORDER PROCESSING AND PRODUCTION

All INKTLE products are made to order.

Production normally takes 2–5 business days. Orders are processed
Monday through Friday, excluding public holidays.

Production may begin shortly after an order is placed. Once production
has started, an order may no longer be eligible for cancellation or
modification.

SHIPPING RATES

We currently ship only to addresses within the United States.

Standard Shipping:
• $9.99 USD for orders from $0.00 to $49.99 USD
• Free for orders of $50.00 USD or more

Express Shipping:
• $14.99 USD where available

All available shipping options and the final shipping charge are
displayed during checkout before payment is completed.

DELIVERY ESTIMATES

Production time: 2–5 business days

Estimated standard shipping transit time after dispatch:
4–10 business days

Estimated total delivery time for standard shipping:
6–15 business days from the date the order is placed

Delivery estimates are not guaranteed and may be affected by production
volume, carrier delays, severe weather, public holidays or an incorrect
shipping address.

The estimated delivery information for express shipping will be shown
during checkout where available.

ORDER TRACKING

When an order ships, the customer will receive a shipping confirmation
email containing available tracking information.

Tracking information may require up to 48 hours to update after the
shipping confirmation is issued.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping
address.

Please contact us immediately at info@inktle.com if an address correction
is required. Address changes cannot be guaranteed after production or
shipment has begun.

LOST PACKAGES

If tracking does not show a confirmed delivery and the package appears
to be lost in transit, please contact us within 14 days of the estimated
delivery date.

We will review the tracking information and assist with a carrier
investigation where appropriate.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but it cannot be located,
please:

• Check with household members and neighbours
• Check around the delivery location
• Contact the carrier or local post office
• Allow one additional business day, as some carriers scan packages
  before final delivery

Please contact us if the package still cannot be located.

DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective or different from the item ordered,
please contact us within 14 days of delivery.

Include your order number, a description of the issue and clear
photographs of the item and packaging.

CONTACT INFORMATION

INKTLE LLC
Online Retail Store

Customer Support
Email: info@inktle.com
Phone: +1 2368080915

Registered Business Address
INKTLE LLC
15117 Main St. 205-334
Mill Creek, Washington 98012
United States

Customer Support Hours
Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.