Refund Policy
Returns, Refunds & Replacements
All INKTLE products are custom-made to order through a print-on-demand process. Because items are produced specifically for each customer, returns or exchanges are not accepted for change of mind, incorrect size selection, or buyer’s remorse.
1. Damaged or Defective Items
If your item arrives damaged, defective, or with a verified production issue, we will offer a replacement or refund where appropriate.
Examples of covered issues include:
- Torn or damaged fabric
- Broken components
- Significant printing defects (incorrect design or color error)
Reporting timeframe:
Please contact us within 14 days of delivery.
2. How to Request Assistance
To request a replacement or refund:
- Email info@inktle.com
- Include your Order Number
- Attach clear photos showing the issue
Please do not return items to the fulfillment facility unless instructed by our support team.
3. Lost Packages
If a package is lost in transit (no confirmed delivery scan), please contact us within 14 days of the expected delivery date. We will work with our U.S.-based fulfillment partners and shipping carriers to resolve the issue and arrange a replacement when applicable.
4. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days, depending on your payment provider.
Business Contact Information
Operating Company: Super Printers & Stationery Ltd.
Email: info@inktle.com
Address: #102, 8185 Main St., Vancouver, BC, V5X 3L2, Canada